Develop and establish a Resource Control Center in Clusters across the Kingdom in line with the Health Holding Company & MOH, as a National Model of Care model & Ministerial Priority.
Each cluster to combines cluster entity information/KPIs, planning, coordination, ticketing & intervention, and communication into one solution to enhance visibility of clinical & non-clinical operations, enable efficient interventions within & between clusters, and provide evidence of ACO & Model of Care journeys. Ultimate goals to enhance and progress Cluster operations & visibility, enable better health outcomes and increase patient satisfaction.
fully staffed and in final phase of completion (R1, R2, Qassim)
KPI solution successfully deployed
including strategy, data source connection & analytics, dashboarding, KPI dictionary