Resource Control Centers (RCC)

Resource Control Centers (RCC)


Project Challenges

Develop and establish a Resource Control Center in Clusters across the Kingdom in line with the Health Holding Company & MOH, as a National Model of Care model & Ministerial Priority.

Each cluster to combines cluster entity information/KPIs, planning, coordination, ticketing & intervention, and communication into one solution to enhance visibility of clinical & non-clinical operations, enable efficient interventions within & between clusters, and provide evidence of ACO & Model of Care journeys. Ultimate goals to enhance and progress Cluster operations & visibility, enable better health outcomes and increase patient satisfaction.


The Outcome

3 RCCs 

fully staffed and in final phase of completion (R1, R2, Qassim)

KPI solution successfully deployed

including strategy, data source connection & analytics, dashboarding, KPI dictionary

how we did it?

The approach

Develop RCC strategy specific to each cluster

Deploy RCC PMO across BOT phases with specific workstreams

Leverage analytics and digital enablement for visibility and decision-making

Enable Cluster journey to becoming Accountable Care Organization in line with 100-day plan

Develop fully trained Cluster team via change management and knowledge transfer

Develop KPIs for clinical, clinical-operational & non-clinical activities

Deploy ticketing system to improve overall performance

Work with key stakeholders i.e. Cluster, HHC & MOH to ensure alignment with policies

Other Projects

  • Resource Control Centers (RCC)

    The MOH National Healthcare Command Center (NHCC) was established in 2019 in Riyadh as a central hub collating and visualizing data and insights utilizing artificial intelligence and human action and to lead in data-driven healthcare to reach a sustainable healthcare system NHCC has been instrumental during Covid-19 to provide the MOH and other government entities with the required analytics, predictions and recommendations to manage capacity and demand.

    Digital Solutions Performance+
  • COVID-19 Vaccination PMO

    Program developed during COVID-19 pandemic to administer vaccines, while avoiding waste and maintaining a high level of patient experience.

    Digital Solutions Performance+
  • Seha Virtual Hospital (SVH)

    Implementation of a virtual care, operations and change management program, and a further development of Hospital at Home use case.

    Digital Solutions Performance+
  • Enhanced Primary Care Program (EPC) – Alazhari PHC, Madinah

    The Ministry of Health launched an enhancement program that aims to improve the quality, access, and cost at ..

    Digital Solutions Performance+
  • NPHIES Onboarding CM Program

    The Council of Health Insurance (CHI) and the National Centre for Health Information (NHIC) under the auspices of the Ministry of Health (MOH),

    Digital Solutions
  • Transformation of the National Health Support Services

    The MOH chose Ascend Solutions as a partner to lead the transformation, in a phased approach, from the legacy model

    Digital Solutions Performance+
  • Wasfaty Operations Center

    The scope of work included  the current situation and to anticipate and respond to emerging circumstances, improving the efficiency of care delivery and enabling supply chain efficiency through integrated processes and enhanced information.

    Digital Solutions
  • Jeddah Park Health

    The challenge… Jeddah Park is establishing the largest mixed-use …

    Digital Solutions Performance+ Service +
  • National COVID-19 Mass Testing Program

    COVID-19 Mass Testing Program established with the main target of rolling out the process and best practices throughout the Kingdom within a short timeframe achieved